Shipping policy

Once payment is made, you will receive a confirmation email to the email used at checkout.

Please read our Shipping Info page to see our full production timeline. 

Please be aware that shipping estimation times in our Shipping Policy are from when the order is dispatched, not from the day you place your order.

Please take into account the production times when viewing the shipping estimations at checkout. These estimations are through a 3rd party app and calculate the shipping timeframe to your location. They do not take into account the production timeframe. They are there for you to see how long it will take to arrive to your house after you receive an email to say your order has been shipped.

Made-To-Order, Pre-Order or Personalised follow our production timeline in Shipping Info. Our hard cover kindle cases or pyjamas are dispatched daily.

If your order contains a Made-To-Order, Pre-Order or Personalised item, they will ship together when your Made-To-Order, Pre-Order or Personalised item is ready.

Domestic Shipping 

All domestic orders are sent via Australia Post (a carbon neutral courier) and come with a free tracking link. Your tracking link will be emailed to you once your order has been dispatched. 

Below are Australia Post estimated shipping times to major capital cities. 

Brisbane: 1-3 business days 
Melbourne: 1-5 business days 
Sydney: 1-5 business days 
Queensland: 3-7 business days 
Tasmania: 3-8 business days 
Perth: 5-9 business days  

International Shipping 

We are currently shipping internationally to New Zealand, USA, Canada & Europe. All International shipping rates are calculated at checkout. The customer is responsible for all shipping fees & import taxes involved with international shipping. Matchy Australia does not cover any import taxes (other than USA) to your country. We currently offer free worldwide shipping on orders over $150 AUD. If a small shipping charge is displayed at checkout this is due to taxes that we are unable to remove. 

When your order has left the Matchy Australia Workshop it is in the hands of the Courier and all communications regarding tracking is to be communicated with the Courier. Matchy Australia is not responsible for loss or damage of your item during transit and does not have authority to track your item on your behalf.

If an item is unclaimed and returns to the Matchy Workshop you will be contacted and relevant course of action will be resolved.