🎄Shipping Time & Christmas Information

Updated 16/12/2025

Here is everything you need to know if you're shopping Matchy this Christmas!

🌏 International Orders

Our cut-off date for guaranteed* International Christmas delivery is 8th December for most destinations. Please refer to the below for country-specific dates.

* While we always ship within the promised timeframe, once your parcel is with the postal service, delivery is out of our hands. Customs delays, weather events, and peak-season congestion can all impact arrival times.

 

🎄 Christmas Shipping Cut-Offs 2025

To give your order the best possible chance of arriving before Christmas Day, please place your order by 10am on the following dates. Once your parcel leaves our warehouse, delivery timing is managed by the postal network.

Australia 
Standard Post: 18th December (excluding NT & remote locations). 
Express Post: 19th December (excluding NT & remote locations)

United Kingdom
Standard Post: 7th December 2025
Express Post: 13th December 2025

Major European Destinations
Standard Post: 7th December 2025
Express Post: 13th December 2025

United States
Standard Post: 7th December 2025
Express Post: 13th December 2025

Canada
Standard Post: 5th December 2025
Express Post: 11 December 2025

New Zealand
Standard Post: 7th December 2025
Express Post: 15 December 2025

*Shipping cut-off dates are supplied by Australia Post and may be updated without notice. Delays caused by customs, extreme weather, or peak Christmas traffic are always possible. Ordering early is strongly recommended.

🚚 Shipping Info

Before completing checkout, please take a moment to carefully review your shipping details.

If an address error has been made, contact us immediately with your order number and corrected information.

Once an order is in processing, we’re unable to:

• Edit shipping addresses

• Merge separate orders

• Add or remove items

Please review our Shipping & Returns Policy prior to placing your order.

💌 Order & Email Issues & Customer Service Response

Missing your order confirmation? Try the following:

• Check your spam or junk folders

• Confirm you’re viewing the email linked to your PayPal or Apple Pay account and is the one you used at checkout

If you’re still stuck, reach out — high traffic during busy periods can occasionally cause checkout hiccups.

Our inbox is busier than usual during the holiday rush, so response times may be slightly longer.

Customer Service hours: Monday–Friday, 10am–4pm AEST
We’re closed on weekends.

Thank you for your patience — and for supporting Matchy this Christmas 🤍

— Matchy